RESTAURANT SERVICES

BUILDING BLOCKS FOR OPERATORS WHO EXPECT MORE

THE CONCIERGE RESTAURANT DIVISION IS BUILT FOR FOUNDERS, OPERATORS, AND HOSPITALITY LEADERS WHO VALUE INTENTIONALITY, TRUST, AND RESULTS. WE DON’T JUST CONSULT—WE ARCHITECT SYSTEMS THAT SUPPORT EVERY LAYER OF YOUR OPERATION, FROM FRONT-OF-HOUSE FLOW TO BACK-OF-HOUSE RESILIENCE. WHETHER YOU’RE OPENING A NEW CONCEPT OR REFINING A LEGACY BRAND, OUR SERVICES ARE DESIGNED TO REDUCE FRICTION, ELEVATE GUEST EXPERIENCE, AND REINFORCE YOUR REPUTATION WITH EVERY TOUCHPOINT.

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POS SALES & WHITE-GLOVE SETUP

YOUR POS IS THE NERVE CENTER OF YOUR OPERATION. WE DESIGN, SELL, AND DEPLOY SYSTEMS THAT CONNECT EVERY PART OF YOUR BUSINESS—FROM HANDHELDS, KDS, AND DELIVERY AGGREGATION TO CFDS, KIOSKS, AND BRANDED APPS. WE INTEGRATE INVENTORY, REAL‑TIME ANALYTICS, LOYALTY PROGRAMS, AND QR ORDERING, THEN TRAIN YOUR TEAM SO IT RUNS LIKE SECOND NATURE. EVERY ROLL‑OUT IS WHITE‑GLOVE—FROM UNBOXING TO MENU PROGRAMMING TO GO‑LIVE.

WHY IT MATTERS — THE STATS NO ONE TALKS ABOUT

1 MINUTE SAVED PER TABLE TURN = 1 EXTRA TURN EVERY 5 HOURS DURING PEAKS
KDS REDUCES “86” ERRORS & MISFIRES BY UP TO 80%, SAVING FOOD COST & GUEST SATISFACTION
DELIVERY AGGREGATION CUTS “PLATFORM JUGGLING” TIME BY 25–40 HOURS PER MONTH FOR MANAGERS
HANDHELDS CAN INCREASE BEVERAGE‑ADD SALES BY 7–12% BECAUSE STAFF NEVER LEAVE THE FLOOR
CFDS REDUCE TIP‑DISPUTE CALLS BY 60%+ AND INCREASE ROUND‑UPS FOR CHARITY BY 15–20%
REAL‑TIME REPORTING HELPS YOU SEE LABOR OVERAGES MID‑SHIFT, SAVING 2–5% OF PAYROLL MONTHLY
MENU LOGIC OPTIMIZATION WITH MODIFIER PROMPTS CAN LIFT TICKET SIZE BY $1.50–$3.00 PER HEAD

WHERE WE EXCEL:

FULL POS CONSULTATION & BEST‑FIT RECOMMENDATION

HARDWARE SALES: HANDHELDS, KIOSKS, KDS, CFDS

DELIVERY PLATFORM INTEGRATION (UBER EATS, DOORDASH, GRUBHUB, ETC.)

CUSTOM APP BUILD WITH ORDERING, LOYALTY & PUSH NOTIFICATIONS

MENU PROGRAMMING, MODIFIER LOGIC & PRICING STRATEGY

PAY‑AT‑TABLE, QR ORDERING & DIGITAL RECEIPTS

INVENTORY, LABOR & SALES ANALYTICS INTEGRATION

STAFF TRAINING, LAUNCH SUPPORT & ONGOING SERVICE

SOFTWARE & DIGITAL STRATEGY

TECH STACKS SHOULDN’T SLOW YOU DOWN—THEY SHOULD STREAMLINE YOUR SERVICE. WE CONSULT ON RESTAURANT SOFTWARE FROM END TO END: SETTING UP ORDERING APPS, BUILDING WEBSITES THAT CONVERT, AND INTEGRATING RESERVATION, DELIVERY, AND LOYALTY SYSTEMS THAT ACTUALLY WORK TOGETHER. WE ALSO HELP YOU NAVIGATE THE TRUE COST OF SAAS—FROM MONTHLY FEES TO HIDDEN MARKUPS—AND OPTIMIZE YOUR DIGITAL TOOLS FOR INPUT-OUT EFFICIENCY. WHETHER YOU’RE RUNNING A SINGLE LOCATION OR A MULTI-UNIT OPERATION, WE MAKE SURE YOUR TECH STACK SUPPORTS YOUR FLOOR PLAN, YOUR PACE, AND YOUR BOTTOM LINE.

PAYMENTS AND PROCESSING OPTIMIZATION

WE HELP RESTAURANTS NAVIGATE THE COMPLEXITY OF MODERN PAYMENTS WITH CLARITY AND CONTROL. FROM NEGOTIATING PROCESSING RATES TO IMPLEMENTING TOKENIZED, PCI-COMPLIANT SYSTEMS, WE ENSURE EVERY TRANSACTION IS FAST, SECURE, AND BRAND-ALIGNED. WHETHER YOU’RE RUNNING COUNTER SERVICE OR TABLESIDE CHECKOUT, WE DESIGN PAYMENT FLOWS THAT FEEL INVISIBLE TO GUESTS AND EFFORTLESS TO STAFF—WHILE PROTECTING YOUR MARGINS AND KEEPING YOUR CASH FLOW CLEAN.

MENU & RECIPE DEVELOPMENT

WE COLLABORATE WITH CHEFS AND OPERATORS TO CRAFT MENUS THAT BALANCE CREATIVITY, COST, AND EXECUTION. WHETHER YOU’RE BUILDING FROM SCRATCH OR REFINING AN EXISTING OFFERING, WE HELP DESIGN RECIPES, PORTION STRATEGIES, AND PREP FLOWS THAT SUPPORT CONSISTENCY AND PROFITABILITY. EVERY DISH SHOULD TELL A STORY—AND EVERY INGREDIENT SHOULD EARN ITS PLACE ON THE LINE.

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STAFFING & TEAM STRATEGY

HOSPITALITY IS A PEOPLE BUSINESS, AND WE HELP YOU BUILD TEAMS THAT REFLECT YOUR BRAND’S VALUES. FROM FRONT-OF-HOUSE HIRING TO BACK-OF-HOUSE STRUCTURE, WE ADVISE ON STAFFING MODELS, TRAINING FLOWS, AND RETENTION STRATEGIES THAT SUPPORT BOTH CULTURE AND PERFORMANCE. WHETHER YOU’RE SCALING OR STABILIZING, WE HELP YOU LEAD WITH INTENTION—AND KEEP YOUR CREW ENGAGED, PREPPED, AND SERVICE-READY.

IGOTAGUY SERVICES

EVERY OPERATOR HAS SAID IT: “I NEED A GUY.” WELL, WE’VE GOT A WHOLE CREW. OUR IGOTAGUY NETWORK IS BUILT FROM INDUSTRY VETERANS WHO’VE BEEN TRIED, TESTED, AND TRUSTED BY HUNDREDS OF OWNERS. THESE ARE THE PEOPLE WHO KNOW RESTAURANTS INSIDE AND OUT—FROM THE FIRST BLUEPRINT TO THE LAST TABLE TURN.

WE CONNECT YOU WITH EXPERTS IN:

WEBSITE DESIGN THAT ACTUALLY CONVERTS
INTERIOR & EXTERIOR DESIGN THAT MATCHES YOUR BRAND AND YOUR FLOOR PLAN
WIRING, PAINTING, AND BUILDOUTS THAT DON’T SLOW DOWN SERVICE
CUSTOM TABLES, COUNTERTOPS, AND FIXTURES THAT HOLD UP TO THE RUSH
EMERGENCY FOOD RATIONING AND SUPPLY SUPPORT WHEN YOUR VENDORS DROP THE BALL
AND PRETTY MUCH ANYTHING ELSE YOU CAN THINK OF!

WHETHER YOU’RE OPENING A NEW LOCATION, REFRESHING A SPACE, OR JUST NEED A FIX FAST—WE’VE GOT A GUY. AND IF WE DON’T, WE’LL FIND ONE WHO’S DONE IT BEFORE, DONE IT RIGHT, AND DONE IT FOR RESTAURANTS THAT RUN HARD.